Residential painters need to respect the tenants they are working with while also respecting your space. Remodeling and painting projects can be disruptive, but when a company prioritizes the needs of the client, it is a better experience for all involved. Working with tenants while painting requires a painter to stay professional and adaptable. Here are some aspects that professional painting companies should focus on when working on residential projects.
1- Focus On Clear Communication
A clear sign of a professional business is clear communication. When you are painting residential spaces, painters should communicate with the residents to meet their expectations and work around the resident’s schedules. While it won’t always be easy to agree with clients, communicating effectively will help you make it to project completion without too much contention.
Writing up a contract with an estimated timeline can help set expectations before you even begin. Painters and project managers should also communicate when delays arise so that the residents can plan accordingly. Anything that could change the completion of the project, or disrupt the homeowner’s daily life should be communicated promptly.
2- Understanding Tenants Needs
Clear communication also will help you understand the client’s needs. A home is a sanctuary for many people, so any disruption can feel overwhelming. Initiate open dialogue and ask what the customer wants out of the painting experience. They may be concerned about damage to their home or being able to communicate their concerns as you complete the project.
Telling tenants that their thoughts and concerns are valid will help you avoid a bad review at the end of the project. Customers who are not satisfied with the result typically feel misunderstood throughout the painting process.
When working with tenants while painting, be sure to ask the client the following:
- What color or color schemes do they want in the result
- How long do they hope the project will last
- Where they will stay during the project, or if they will be coming and going during the process
- Any home damages that need to be addressed before painting
- How do they want to communicate if your services are not meeting their standards
- Whether you are going to be painting the interior and exterior
- Their estimated work schedule, school schedule, or sleeping patterns
3- Do Your Best To Minimize Disruptions
Any construction or remodeling project can disrupt a daily routine. Minimizing loud or obnoxious disruptions will help commercial painters maintain a good relationship with tenants while painting. Taking into account personal commitments, work schedules, children’s nap times, or curfew ordinances will keep you on the tenants’ good side.
It may be hard to eliminate all disruptions, but communicating will help mitigate any misunderstandings. Working when tenants are not home or when most people are awake will limit intrusions on daily life.
When scheduling a project and learning their schedule, do your best to have employees on the job who also fit that schedule. Painters who have similar schedules and who know what their workday will work like will prevent wasted time.
4- Address Concerns Promptly
No project is going to be perfect, so when concerns or problems come up you should address them with your customers sooner rather than later. During construction or remodeling, there are bound to be some delays or product malfunctions. Communicating about issues promptly is important when working with tenants while painting.
Since problems are normal, there is no reason to hide them. Professional painting companies should have problem-solving skills to help remedy any issues quickly. Even though problems are normal, you shouldn’t let them destroy a project.
Residential Painting From American Town Painting
Our Salt Lake City painters are some of the best in Utah. We work on residential, commercial, and epoxy painting projects. With our attention to detail, extensive knowledge of color, and our dedication to customer satisfaction we are the top professional painting choice. American Town Painting wants to communicate effectively with all our clients so that they get their desired results. We believe in providing the best services to those in our local community. Reach out to our team to get started on your painting project today!